/* ============================================================================
   IBM AI Roadshow — Hub multi-demo
   Estilo IBM Carbon (claro, enterprise, sin chrome decorativo) + IBM Plex Sans.
   D-BRAND-3 = modo claro (mejor para proyección).
   ============================================================================ */

/* ─── Tokens ─────────────────────────────────────────────────────────────── */
:root {
  /* IBM Carbon base */
  --ibm-blue:        #0f62fe;
  --ibm-blue-70:     #0043ce;
  --ibm-blue-80:     #002d9c;

  --gray-100:        #161616;
  --gray-90:         #262626;
  --gray-80:         #393939;
  --gray-70:         #525252;
  --gray-60:         #6f6f6f;
  --gray-50:         #8d8d8d;
  --gray-30:         #c6c6c6;
  --gray-20:         #e0e0e0;
  --gray-10:         #f4f4f4;
  --white:           #ffffff;

  /* Semánticos / estados (semáforos) */
  --green:           #24a148;   /* OK / resuelto */
  --green-tint:      #defbe6;
  --yellow:          #f1c21b;   /* en proceso */
  --yellow-tint:     #fcf4d6;
  --red:             #da1e28;   /* P1 / escalado / error */
  --red-tint:        #ffd7d9;
  --orange:          #ff832b;   /* P2 */
  --orange-tint:     #ffe2d0;

  /* watsonx.ai */
  --watsonx-purple:  #8a3ffc;
  --watsonx-tint:    #f1ebff;

  /* FactorIT (TODO D-BRAND-1: confirmar color real con Felipe) */
  --fit-accent:      #ff4d4d;

  /* Roles */
  --bg:              var(--gray-10);
  --bg-card:         var(--white);
  --text:            var(--gray-100);
  --muted:           var(--gray-70);
  --border:          var(--gray-20);
  --border-strong:   var(--gray-30);
  --focus:           var(--ibm-blue);

  /* Tipografía */
  --font-sans: 'IBM Plex Sans', -apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, sans-serif;
  --font-mono: 'IBM Plex Mono', ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;

  /* Layout */
  --header-h: 64px;
  --container-max: 1480px;

  /* Sombras (Carbon — sutiles) */
  --shadow-1: 0 1px 2px rgba(22,22,22,.06), 0 1px 1px rgba(22,22,22,.04);
  --shadow-2: 0 2px 6px rgba(22,22,22,.08);

  /* Motion */
  --t-fast: 120ms;
  --t-med: 200ms;
}

/* ─── Reset ──────────────────────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body {
  font-family: var(--font-sans);
  font-size: 16px;
  line-height: 1.5;
  color: var(--text);
  background: var(--bg);
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}
img { max-width: 100%; display: block; }
button { font-family: inherit; cursor: pointer; }
a { color: var(--ibm-blue); text-decoration: none; }
a:hover { text-decoration: underline; }
code { font-family: var(--font-mono); font-size: .92em; background: var(--gray-10); padding: 1px 6px; border: 1px solid var(--border); border-radius: 2px; }
.mono { font-family: var(--font-mono); font-variant-numeric: tabular-nums; }

/* Lucide iconos — siempre heredan color del texto y un tamaño consistente */
[data-lucide] { width: 18px; height: 18px; stroke-width: 1.75; display: inline-block; vertical-align: -3px; }

/* ─── Header ─────────────────────────────────────────────────────────────── */
.site-header {
  background: var(--white);
  border-bottom: 1px solid var(--border);
  height: var(--header-h);
  position: sticky;
  top: 0;
  z-index: 50;
}
.site-header__inner {
  max-width: var(--container-max);
  margin: 0 auto;
  padding: 0 24px;
  height: 100%;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
}
.site-header__brand {
  display: flex; align-items: center; gap: 16px;
  color: var(--text); text-decoration: none;
}
.site-header__brand:hover { text-decoration: none; }

.logo-lockup {
  display: inline-flex; align-items: center; gap: 14px;
  padding: 4px 0;
}
.logo {
  height: 28px; width: auto; object-fit: contain;
}
.logo--ibm { height: 22px; }
.logo--fit { height: 26px; }
.logo-sep {
  display: inline-block;
  width: 1px; height: 22px;
  background: var(--border-strong);
}
.logo-placeholder {
  display: inline-flex; align-items: center;
  font-family: var(--font-mono); font-size: 12px;
  color: var(--muted);
  border: 1px dashed var(--border-strong);
  padding: 2px 8px; border-radius: 2px;
}

.site-header__title {
  display: flex; flex-direction: column; line-height: 1.15;
}
.site-header__title-main {
  font-size: 16px; font-weight: 600; letter-spacing: -.005em;
}
.site-header__title-sub {
  font-size: 12px; color: var(--muted); margin-top: 2px;
}

.site-header__nav { display: flex; align-items: center; gap: 6px; }
.nav-link {
  display: inline-flex; align-items: center; gap: 6px;
  color: var(--gray-80); text-decoration: none;
  padding: 8px 12px; border-radius: 2px;
  font-size: 14px; font-weight: 400;
  transition: background var(--t-fast), color var(--t-fast);
}
.nav-link:hover { background: var(--gray-10); color: var(--text); text-decoration: none; }
.nav-link.is-active { color: var(--ibm-blue); background: var(--ibm-blue); color: var(--white); }
.nav-link [data-lucide] { width: 16px; height: 16px; }

/* ─── Main + footer ──────────────────────────────────────────────────────── */
.site-main {
  max-width: var(--container-max);
  margin: 0 auto;
  padding: 24px;
}
.site-footer {
  border-top: 1px solid var(--border);
  background: var(--white);
  margin-top: 48px;
}
.site-footer__inner {
  max-width: var(--container-max);
  margin: 0 auto;
  padding: 20px 24px;
  display: flex; justify-content: space-between; align-items: center;
  font-size: 13px; color: var(--muted);
}
.site-footer__powered { font-weight: 600; color: var(--gray-80); }

/* ═══════════════════════════════════════════════════════════════════════════
   HUB (landing)
   ═══════════════════════════════════════════════════════════════════════════ */
.eyebrow {
  font-size: 12px; font-weight: 600; letter-spacing: .08em; text-transform: uppercase;
  color: var(--ibm-blue); margin: 0 0 12px 0;
}

.hub-hero { padding: 56px 0 32px; }
.hub-hero__inner { max-width: 820px; }
.hub-hero__title {
  font-size: 56px; font-weight: 300; letter-spacing: -.02em;
  margin: 0 0 12px 0; line-height: 1.05;
  color: var(--gray-100);
}
.hub-hero__subtitle {
  font-size: 18px; color: var(--muted); margin: 0; max-width: 640px;
}

.hub-tiles {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 20px;
  margin: 40px 0 0;
}
@media (max-width: 1024px) { .hub-tiles { grid-template-columns: 1fr; } }

.tile {
  background: var(--bg-card);
  border: 1px solid var(--border);
  padding: 28px;
  display: flex; flex-direction: column;
  min-height: 320px;
  transition: border-color var(--t-med), transform var(--t-med), box-shadow var(--t-med);
}
.tile--active:hover { border-color: var(--ibm-blue); box-shadow: var(--shadow-2); transform: translateY(-2px); }
.tile--soon { opacity: .82; background: var(--gray-10); }

.tile__header {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 20px;
}
.tile__icon {
  width: 48px; height: 48px;
  display: inline-flex; align-items: center; justify-content: center;
  background: var(--gray-100); color: var(--white);
  border-radius: 0;
}
.tile--soon .tile__icon { background: var(--gray-60); }
.tile__icon [data-lucide] { width: 24px; height: 24px; stroke-width: 1.5; }

.tile__status {
  font-size: 11px; font-weight: 600; letter-spacing: .06em; text-transform: uppercase;
  padding: 4px 10px; border-radius: 2px;
}
.tile__status--live { background: var(--green-tint); color: #0e6027; border: 1px solid #a7f0ba; }
.tile__status--soon { background: var(--gray-20); color: var(--gray-70); border: 1px solid var(--border-strong); }

.tile__title {
  font-size: 24px; font-weight: 600; margin: 0 0 8px 0; letter-spacing: -.01em;
}
.tile__desc { color: var(--muted); margin: 0 0 16px 0; font-size: 15px; }

.tile__bullets { list-style: none; padding: 0; margin: 0 0 24px 0; flex: 1; }
.tile__bullets li {
  display: flex; align-items: flex-start; gap: 8px;
  padding: 4px 0; font-size: 14px; color: var(--gray-80);
}
.tile__bullets [data-lucide] { color: var(--ibm-blue); flex-shrink: 0; }
.tile--soon .tile__bullets [data-lucide] { color: var(--gray-50); }

.tile__cta {
  display: inline-flex; align-items: center; justify-content: space-between; gap: 8px;
  padding: 12px 16px;
  background: var(--ibm-blue); color: var(--white);
  border: 1px solid var(--ibm-blue);
  text-decoration: none; font-weight: 600; font-size: 14px;
  transition: background var(--t-fast);
}
.tile__cta:hover { background: var(--ibm-blue-70); text-decoration: none; color: var(--white); }
.tile__cta--disabled {
  background: var(--gray-20); color: var(--gray-60);
  border-color: var(--border-strong);
  cursor: not-allowed;
}
.tile__cta--disabled:hover { background: var(--gray-20); color: var(--gray-60); }

.hub-meta {
  display: grid; grid-template-columns: 1fr 1fr; gap: 20px;
  margin-top: 40px;
}
@media (max-width: 1024px) { .hub-meta { grid-template-columns: 1fr; } }
.hub-meta__card {
  background: var(--bg-card); border: 1px solid var(--border);
  padding: 24px;
}
.hub-meta__title { font-size: 14px; font-weight: 600; margin: 0 0 8px 0; text-transform: uppercase; letter-spacing: .04em; color: var(--ibm-blue); }
.hub-meta__body { color: var(--gray-80); margin: 0; font-size: 14px; }

/* ═══════════════════════════════════════════════════════════════════════════
   SERVICE-DESK — ROI bar
   ═══════════════════════════════════════════════════════════════════════════ */
.roi-bar {
  background: var(--gray-100);
  color: var(--white);
  margin: -24px -24px 24px;
  padding: 24px 32px;
  border-bottom: 4px solid var(--ibm-blue);
}
.roi-bar__loading { color: var(--gray-30); font-size: 14px; }

.roi-bar__grid {
  max-width: var(--container-max);
  margin: 0 auto;
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 32px;
}
@media (max-width: 1024px) { .roi-bar__grid { grid-template-columns: repeat(2, 1fr); gap: 20px; } }

.roi-metric {
  display: flex; flex-direction: column; gap: 6px;
  border-left: 2px solid rgba(255,255,255,.12);
  padding-left: 20px;
}
.roi-metric__label {
  font-size: 11px; font-weight: 600; letter-spacing: .08em;
  text-transform: uppercase; color: var(--gray-30);
}
.roi-metric__value {
  font-family: var(--font-mono);
  font-variant-numeric: tabular-nums;
  display: flex; align-items: baseline; gap: 8px;
  transition: color var(--t-med);
}
.roi-metric__num {
  font-size: 48px; font-weight: 600;
  line-height: 1;
  color: var(--white);
  transition: transform var(--t-med);
}
.roi-metric__num--muted { color: var(--gray-50); font-size: 28px; }
.roi-metric__value--small .roi-metric__num { font-size: 30px; }
.roi-metric__unit { font-size: 24px; color: var(--gray-30); }
.roi-metric__vs { font-size: 12px; color: var(--gray-50); text-transform: uppercase; letter-spacing: .08em; }
.roi-metric__sub { font-size: 12px; color: var(--gray-30); }
.roi-metric__sub strong { color: var(--green); font-family: var(--font-mono); }

/* ═══════════════════════════════════════════════════════════════════════════
   SERVICE-DESK — Grid principal
   ═══════════════════════════════════════════════════════════════════════════ */
.sd-grid {
  display: grid;
  grid-template-columns: minmax(320px, 380px) 1fr;
  grid-template-rows: auto auto;
  grid-template-areas:
    "inbox kanban"
    "kb    timeline";
  gap: 20px;
}
@media (max-width: 1100px) {
  .sd-grid {
    grid-template-columns: 1fr;
    grid-template-areas: "inbox" "kanban" "kb" "timeline";
  }
}

.panel {
  background: var(--bg-card);
  border: 1px solid var(--border);
  display: flex; flex-direction: column;
  min-height: 280px;
}
.panel--inbox    { grid-area: inbox; }
.panel--kanban   { grid-area: kanban; }
.panel--kb       { grid-area: kb; }
.panel--timeline { grid-area: timeline; }
.panel--full     { width: 100%; }

.panel__header {
  display: flex; justify-content: space-between; align-items: center;
  padding: 16px 20px;
  border-bottom: 1px solid var(--border);
  background: var(--white);
}
.panel__title {
  display: inline-flex; align-items: center; gap: 8px;
  font-size: 14px; font-weight: 600; margin: 0;
  text-transform: uppercase; letter-spacing: .04em;
  color: var(--gray-80);
}
.panel__title [data-lucide] { color: var(--ibm-blue); }
.panel__hint { font-size: 12px; color: var(--muted); }

/* ─── Inbox channels ─── */
.inbox-channels {
  display: flex; flex-direction: column; gap: 12px;
  padding: 16px;
  flex: 1;
}
.ch-btn {
  display: flex; align-items: center; gap: 14px;
  padding: 14px 16px;
  background: var(--white);
  border: 1px solid var(--border-strong);
  border-left: 3px solid var(--ibm-blue);
  text-align: left;
  transition: background var(--t-fast), border-color var(--t-fast), transform var(--t-fast);
}
.ch-btn:hover { background: var(--gray-10); border-color: var(--ibm-blue); }
.ch-btn:focus-visible { outline: 2px solid var(--focus); outline-offset: 1px; }
.ch-btn.is-flash { background: var(--green-tint); border-left-color: var(--green); }

.ch-btn__icon {
  width: 36px; height: 36px;
  display: inline-flex; align-items: center; justify-content: center;
  background: var(--gray-10); color: var(--gray-80);
  flex-shrink: 0;
}
.ch-btn__icon [data-lucide] { width: 18px; height: 18px; }

.ch-btn__body { flex: 1; display: flex; flex-direction: column; gap: 2px; }
.ch-btn__label { font-weight: 600; font-size: 14px; }
.ch-btn__sub { font-size: 12px; color: var(--muted); }
.ch-btn__action { color: var(--ibm-blue); }

.ch-chat {
  background: var(--gray-10);
  border: 1px solid var(--border);
  padding: 14px;
}
.ch-chat__head {
  display: inline-flex; align-items: center; gap: 8px;
  font-weight: 600; font-size: 13px; color: var(--gray-80);
  margin-bottom: 8px;
}
.ch-chat__head [data-lucide] { color: var(--watsonx-purple); }
.ch-chat__root { min-height: 60px; }
.ch-chat__placeholder {
  font-size: 12px; color: var(--muted); margin: 0;
  display: flex; gap: 6px; align-items: flex-start;
}
.ch-chat__placeholder [data-lucide] { color: var(--yellow); flex-shrink: 0; margin-top: 2px; }

/* ─── Kanban ─── */
.kanban { padding: 16px; flex: 1; overflow: auto; }
.kanban__loading { color: var(--muted); font-size: 13px; padding: 12px; }
.kanban__cols {
  display: grid;
  grid-template-columns: repeat(5, minmax(170px, 1fr));
  gap: 12px;
  min-height: 100%;
}
@media (max-width: 1400px) { .kanban__cols { grid-template-columns: repeat(5, minmax(150px, 1fr)); gap: 8px; } }

.kcol {
  background: var(--gray-10);
  border: 1px solid var(--border);
  display: flex; flex-direction: column;
  min-height: 280px;
}
.kcol__header {
  display: flex; justify-content: space-between; align-items: center;
  padding: 10px 12px;
  border-bottom: 1px solid var(--border);
  background: var(--white);
}
.kcol__title {
  display: inline-flex; align-items: center; gap: 6px;
  font-size: 12px; font-weight: 600;
  text-transform: uppercase; letter-spacing: .04em;
  color: var(--gray-80);
}
.kcol__title [data-lucide] { width: 14px; height: 14px; }
.kcol__count {
  background: var(--gray-100); color: var(--white);
  font-family: var(--font-mono); font-size: 11px;
  padding: 2px 8px; border-radius: 12px; min-width: 24px; text-align: center;
}
.kcol--escalado .kcol__title { color: var(--red); }
.kcol--escalado .kcol__title [data-lucide] { color: var(--red); }
.kcol--resuelto .kcol__title { color: var(--green); }
.kcol--resuelto .kcol__title [data-lucide] { color: var(--green); }
.kcol--escalado .kcol__count { background: var(--red); }
.kcol--resuelto .kcol__count { background: var(--green); }

.kcol__body { padding: 8px; display: flex; flex-direction: column; gap: 8px; flex: 1; }
.kcol__empty { color: var(--gray-50); font-size: 12px; padding: 16px 8px; text-align: center; font-style: italic; }

/* Ticket cards */
.kcard {
  background: var(--white);
  border: 1px solid var(--border);
  border-left: 3px solid var(--gray-50);
  padding: 10px 12px;
  display: flex; flex-direction: column; gap: 6px;
  transition: box-shadow var(--t-fast);
}
.kcard:hover { box-shadow: var(--shadow-1); }
.kcard--p1 { border-left-color: var(--red); }
.kcard--p2 { border-left-color: var(--orange); }
.kcard--p3 { border-left-color: var(--ibm-blue); }
.kcard--p4 { border-left-color: var(--gray-50); }

.kcard__head { display: flex; justify-content: space-between; align-items: center; gap: 6px; }
.kcard__id { font-family: var(--font-mono); font-size: 11px; color: var(--gray-70); font-weight: 600; }
.kcard__pri {
  font-family: var(--font-mono); font-size: 10px; font-weight: 700;
  padding: 2px 6px; border-radius: 2px; color: var(--white);
}
.kcard__pri--p1 { background: var(--red); }
.kcard__pri--p2 { background: var(--orange); }
.kcard__pri--p3 { background: var(--ibm-blue); }
.kcard__pri--p4 { background: var(--gray-60); }

.kcard__subject {
  font-size: 13px; line-height: 1.3; margin: 0;
  font-weight: 600; color: var(--text);
  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
}

.kcard__meta { display: flex; flex-wrap: wrap; gap: 4px; }
.chip {
  display: inline-flex; align-items: center; gap: 3px;
  font-size: 10px; font-weight: 600;
  padding: 2px 6px;
  background: var(--gray-10);
  border: 1px solid var(--border);
  color: var(--gray-80);
  text-transform: uppercase; letter-spacing: .03em;
}
.chip [data-lucide] { width: 11px; height: 11px; }
.chip--kb { background: var(--green-tint); border-color: #a7f0ba; color: #0e6027; }
.chip--rb { background: var(--watsonx-tint); border-color: #d4bbfd; color: #6929c4; }
.chip--canal { background: var(--white); }

.kcard__escalation {
  margin-top: 4px;
  padding-top: 8px;
  border-top: 1px dashed var(--border-strong);
  display: flex; flex-direction: column; gap: 6px;
}
.kcard__group {
  display: inline-flex; align-items: center; gap: 4px;
  font-size: 11px; color: var(--red);
  font-family: var(--font-mono); font-weight: 600;
}
.kcard__group [data-lucide] { width: 12px; height: 12px; }
.kcard__diag-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
  font-size: 11px; padding: 4px 8px;
  background: var(--white); border: 1px solid var(--ibm-blue); color: var(--ibm-blue);
  font-weight: 600;
  transition: background var(--t-fast), color var(--t-fast);
}
.kcard__diag-btn:hover { background: var(--ibm-blue); color: var(--white); }
.kcard__diag-btn [data-lucide] { width: 12px; height: 12px; }

/* ─── Timeline ─── */
.timeline { padding: 12px; flex: 1; overflow: auto; max-height: 480px; }
.timeline__loading { color: var(--muted); font-size: 13px; padding: 12px; }

.trace-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 4px; }
.trace-item {
  display: flex; gap: 12px;
  padding: 8px 12px;
  background: var(--white);
  border-left: 2px solid var(--gray-30);
  transition: background var(--t-fast);
}
.trace-item:hover { background: var(--gray-10); }
.trace-item--classification { border-left-color: var(--ibm-blue); }
.trace-item--escalation { border-left-color: var(--red); }
.trace-item--kb { border-left-color: var(--green); }
.trace-item--delegation { border-left-color: var(--watsonx-purple); }

.trace-item__icon {
  width: 28px; height: 28px;
  display: inline-flex; align-items: center; justify-content: center;
  background: var(--gray-10); color: var(--gray-80);
  flex-shrink: 0;
}
.trace-item--escalation .trace-item__icon { background: var(--red-tint); color: var(--red); }
.trace-item--kb .trace-item__icon { background: var(--green-tint); color: var(--green); }
.trace-item--delegation .trace-item__icon { background: var(--watsonx-tint); color: var(--watsonx-purple); }
.trace-item--classification .trace-item__icon { background: #d0e2ff; color: var(--ibm-blue); }
.trace-item__icon [data-lucide] { width: 14px; height: 14px; }

.trace-item__body { flex: 1; min-width: 0; }
.trace-item__top {
  display: flex; align-items: center; gap: 10px; flex-wrap: wrap;
  font-size: 13px;
}
.trace-item__tool { font-family: var(--font-mono); font-weight: 600; color: var(--gray-100); background: transparent; border: none; padding: 0; font-size: 13px; }
.trace-item__agent { color: var(--gray-70); font-size: 12px; }
.trace-item__lat { color: var(--gray-60); font-family: var(--font-mono); font-size: 11px; font-variant-numeric: tabular-nums; margin-left: auto; }
.trace-item__bottom {
  display: flex; gap: 12px; align-items: center; margin-top: 2px;
  font-size: 11px; color: var(--gray-60); font-family: var(--font-mono);
}
.trace-item__domain { background: var(--gray-10); border: 1px solid var(--border); padding: 0 6px; }
.trace-item__cid { color: var(--gray-50); }

.badge { display: inline-block; padding: 1px 6px; font-size: 10px; font-weight: 600; text-transform: uppercase; letter-spacing: .04em; }
.badge--ok { background: var(--green-tint); color: var(--green); }
.badge--err { background: var(--red-tint); color: var(--red); }

/* ─── KB panel ─── */
.kb-list { padding: 12px; flex: 1; overflow: auto; max-height: 480px; }
.kb-list__loading { color: var(--muted); font-size: 13px; padding: 12px; }
.kb-list__items { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 10px; }

.kb-card {
  background: var(--white);
  border: 1px solid var(--border);
  border-left: 3px solid var(--green);
  padding: 12px 14px;
}
.kb-card__head { display: flex; justify-content: space-between; gap: 8px; margin-bottom: 4px; }
.kb-card__id {
  display: inline-flex; align-items: center; gap: 4px;
  font-family: var(--font-mono); font-size: 11px; font-weight: 600; color: var(--green);
}
.kb-card__id [data-lucide] { width: 12px; height: 12px; }
.kb-card__origin { font-family: var(--font-mono); font-size: 11px; color: var(--muted); }
.kb-card__title { font-size: 14px; font-weight: 600; margin: 0 0 6px 0; line-height: 1.3; color: var(--text); }
.kb-card__snippet { font-size: 13px; color: var(--gray-70); margin: 0 0 6px 0; line-height: 1.4; }
.kb-card__tags { display: flex; flex-wrap: wrap; gap: 4px; }
.tag {
  font-size: 10px;
  padding: 2px 6px;
  background: var(--gray-10); border: 1px solid var(--border);
  color: var(--gray-70); text-transform: lowercase;
}

/* ═══════════════════════════════════════════════════════════════════════════
   Estados genéricos
   ═══════════════════════════════════════════════════════════════════════════ */
.empty {
  display: flex; flex-direction: column; align-items: center; justify-content: center;
  padding: 32px 16px; gap: 12px; color: var(--muted); text-align: center;
}
.empty [data-lucide] { width: 32px; height: 32px; color: var(--gray-50); }
.empty p { margin: 0; font-size: 13px; }

.page-intro { margin: 16px 0 24px; }
.page-intro__title {
  font-size: 24px; font-weight: 600; letter-spacing: -.01em; margin: 0 0 6px 0;
  display: inline-flex; align-items: center; gap: 8px;
}
.page-intro__title [data-lucide] { color: var(--ibm-blue); width: 22px; height: 22px; }
.page-intro__sub { color: var(--muted); margin: 0; font-size: 14px; }

/* ═══════════════════════════════════════════════════════════════════════════
   Modal
   ═══════════════════════════════════════════════════════════════════════════ */
.modal {
  position: fixed; inset: 0;
  background: rgba(22,22,22,.6);
  display: none; align-items: center; justify-content: center;
  z-index: 100;
  padding: 24px;
}
.modal.is-open { display: flex; }
.modal__inner {
  background: var(--white);
  width: 100%; max-width: 560px;
  border-top: 4px solid var(--red);
  box-shadow: var(--shadow-2);
  max-height: 80vh; display: flex; flex-direction: column;
}
.modal__header {
  display: flex; justify-content: space-between; align-items: center;
  padding: 16px 20px;
  border-bottom: 1px solid var(--border);
}
.modal__title { margin: 0; font-size: 16px; font-weight: 600; }
.modal__close {
  background: transparent; border: none; padding: 4px;
  color: var(--gray-70); cursor: pointer;
  transition: color var(--t-fast);
}
.modal__close:hover { color: var(--gray-100); }
.modal__body {
  padding: 16px 18px;
  overflow: auto;
  font-size: 14px; line-height: 1.45; color: var(--gray-80);
}
.modal__body dl,
.modal__body dt,
.modal__body dd { margin: 0; }
.modal__inner--wide { max-width: 760px; }
.modal__inner--wide.modal__inner,
.modal__inner--wide { border-top-color: var(--ibm-blue); }

/* ═══════════════════════════════════════════════════════════════════════════
   Kanban — clickeable, badge IA, pulse de "recientemente actualizado"
   ═══════════════════════════════════════════════════════════════════════════ */
.kcard.is-clickable { cursor: pointer; position: relative; }
.kcard.is-clickable:hover {
  box-shadow: var(--shadow-2);
  transform: translateY(-1px);
  transition: transform var(--t-fast), box-shadow var(--t-fast);
}
.kcard.is-clickable:focus-visible {
  outline: 2px solid var(--ibm-blue);
  outline-offset: 2px;
}
.kcard.is-ai {
  background: linear-gradient(to right, rgba(138,63,252,.04), transparent 30%);
}
.chip--ai {
  background: var(--watsonx-tint);
  border-color: #d4bbfd;
  color: var(--watsonx-purple);
  font-weight: 600;
}
.chip--ai [data-lucide] { width: 11px; height: 11px; }
.chip--tag { background: var(--gray-10); border-color: var(--border); color: var(--gray-80); }

/* Pulse dot — esquina superior derecha, indica updated_at < 30s */
.kcard__pulse {
  position: absolute;
  top: 8px; right: 8px;
  width: 8px; height: 8px;
  background: var(--green);
  border-radius: 50%;
  box-shadow: 0 0 0 0 rgba(36,161,72,.7);
  animation: kpulse 1.6s ease-out infinite;
}
@keyframes kpulse {
  0%   { box-shadow: 0 0 0 0 rgba(36,161,72,.6); }
  70%  { box-shadow: 0 0 0 10px rgba(36,161,72,0); }
  100% { box-shadow: 0 0 0 0 rgba(36,161,72,0); }
}

/* ═══════════════════════════════════════════════════════════════════════════
   Detalle de ticket (dentro del modal)
   ═══════════════════════════════════════════════════════════════════════════ */
.ticket-detail { line-height: 1.4; }
.ticket-detail__error { color: var(--red); padding: 16px; }
.ticket-detail__heading { margin: 0 0 10px; }
.ticket-detail__id-block {
  display: flex; align-items: center; flex-wrap: wrap; gap: 6px;
  margin: 0 0 4px;
}
.ticket-detail__id {
  font-family: var(--font-mono); font-weight: 700; font-size: 13px;
  color: var(--gray-100); line-height: 1;
}
.ticket-detail__status {
  font-size: 10px; font-weight: 600; text-transform: uppercase;
  padding: 2px 6px; border-radius: 2px;
  border: 1px solid var(--border); background: var(--gray-10); color: var(--gray-80);
  letter-spacing: .04em; line-height: 1.4;
}
.ticket-detail__status--resuelto { background: var(--green-tint); border-color: #a7f0ba; color: #0e6027; }
.ticket-detail__status--escalado { background: #fff1f1; border-color: #ffb3b8; color: var(--red); }
.ticket-detail__status--clasificado { background: #edf5ff; border-color: #a6c8ff; color: var(--ibm-blue); }
.ticket-detail__status--en_resolucion { background: #fff8e1; border-color: #ffd54f; color: #8a5a00; }
.ticket-detail__subject {
  margin: 6px 0 0; font-size: 16px; line-height: 1.3;
  color: var(--gray-100); font-weight: 600;
}

.ticket-detail__meta {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px 14px; margin: 12px 0 14px;
  padding: 10px 12px; background: var(--gray-10); border: 1px solid var(--border);
}
.ticket-detail__meta > div { display: flex; flex-direction: column; gap: 1px; min-width: 0; }
.ticket-detail__meta dt {
  font-size: 10px; text-transform: uppercase; letter-spacing: .04em;
  color: var(--gray-70); font-weight: 600;
  margin: 0; line-height: 1.3;
}
.ticket-detail__meta dd {
  margin: 0; font-size: 13px; color: var(--gray-100); font-weight: 500;
  display: flex; align-items: center; gap: 4px;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
  line-height: 1.3;
}
.ticket-detail__meta [data-lucide] { width: 12px; height: 12px; color: var(--gray-70); flex-shrink: 0; }

.ticket-detail__section { margin-top: 12px; }
.ticket-detail__section-title {
  display: flex; align-items: center; gap: 6px;
  margin: 0 0 6px;
  font-size: 11px; text-transform: uppercase; letter-spacing: .04em;
  color: var(--gray-70); font-weight: 600;
  line-height: 1.3;
}
.ticket-detail__section-title [data-lucide] { width: 14px; height: 14px; }
.ticket-detail__desc {
  margin: 0; padding: 8px 10px;
  background: var(--white); border-left: 3px solid var(--gray-30);
  font-size: 13px; color: var(--gray-90); line-height: 1.45;
}
.ticket-detail__section--kb .ticket-detail__kb {
  padding: 12px 14px;
  background: var(--green-tint); border: 1px solid #a7f0ba;
}
.ticket-detail__kb-head { display: flex; align-items: baseline; gap: 8px; margin-bottom: 6px; }
.ticket-detail__kb-id {
  font-family: var(--font-mono); font-size: 11px; font-weight: 700;
  color: #0e6027; background: var(--white); padding: 2px 6px; border-radius: 2px;
}
.ticket-detail__kb-body { margin: 0 0 8px; font-size: 13px; color: var(--gray-100); }
.ticket-detail__kb-tags { display: flex; flex-wrap: wrap; gap: 4px; }
.ticket-detail__section--diag .ticket-detail__diag {
  margin: 0; padding: 12px 14px;
  background: #fff1f1; border: 1px solid #ffb3b8;
  font-family: var(--font-mono); font-size: 12px; color: var(--gray-100);
  white-space: pre-wrap; max-height: 280px; overflow: auto;
}

.ticket-detail__timeline {
  list-style: none; margin: 0; padding: 0;
  border-left: 2px solid var(--border);
}
.ticket-detail__tl-item {
  position: relative;
  padding: 4px 0 4px 12px;
  margin-left: 4px;
  font-size: 12px;
  display: flex;
  flex-wrap: wrap;
  column-gap: 8px;
  row-gap: 2px;
  align-items: baseline;
  line-height: 1.35;
}
.ticket-detail__tl-item::before {
  content: ''; position: absolute;
  left: -7px; top: 9px;
  width: 10px; height: 10px;
  background: var(--gray-50); border: 2px solid var(--white); border-radius: 50%;
}
.ticket-detail__tl-item--created::before { background: var(--gray-60); }
.ticket-detail__tl-item--classified::before { background: var(--ibm-blue); }
.ticket-detail__tl-item--delegated::before { background: var(--watsonx-purple); }
.ticket-detail__tl-item--resolved::before { background: var(--green); }
.ticket-detail__tl-item--escalated::before { background: var(--red); }
.ticket-detail__tl-ts { font-family: var(--font-mono); font-size: 11px; color: var(--gray-70); flex: 0 0 auto; }
.ticket-detail__tl-action {
  text-transform: uppercase; font-size: 10px; font-weight: 600;
  letter-spacing: .04em; color: var(--gray-80); flex: 0 0 auto;
}
.ticket-detail__tl-detail { color: var(--gray-90); flex: 1 1 200px; min-width: 0; }
.ticket-detail__empty { color: var(--gray-50); font-style: italic; font-size: 13px; }

/* ═══════════════════════════════════════════════════════════════════════════
   Simular: banner toast (feed apilable arriba abajo)
   ═══════════════════════════════════════════════════════════════════════════ */
.sim-feed { display: flex; flex-direction: column; gap: 8px; margin-top: 10px; }
.sim-banner {
  display: grid;
  grid-template-columns: auto 1fr auto auto;
  gap: 12px; align-items: center;
  padding: 10px 14px;
  background: var(--white);
  border: 1px solid var(--border);
  border-left: 4px solid var(--ibm-blue);
  box-shadow: var(--shadow-1);
  animation: simSlide .28s ease-out;
}
.sim-banner.is-leaving { animation: simFade .32s ease-in forwards; }
.sim-banner--ok    { border-left-color: var(--green); }
.sim-banner--error { border-left-color: var(--red); background: #fff1f1; }
.sim-banner__icon {
  width: 28px; height: 28px;
  display: flex; align-items: center; justify-content: center;
  background: var(--gray-10); border-radius: 2px;
  color: var(--ibm-blue);
}
.sim-banner--ok .sim-banner__icon { background: var(--green-tint); color: #0e6027; }
.sim-banner--error .sim-banner__icon { background: #ffd7d9; color: var(--red); }
.sim-banner__icon [data-lucide] { width: 16px; height: 16px; }
.sim-banner__body { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.sim-banner__body strong {
  font-size: 13px; color: var(--gray-100);
  font-family: var(--font-mono);
}
.sim-banner__sub {
  font-size: 12px; color: var(--gray-70);
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.sim-banner__view {
  background: var(--ibm-blue); color: var(--white);
  border: none; padding: 6px 10px; font-size: 12px; font-weight: 500;
  cursor: pointer; transition: background var(--t-fast);
}
.sim-banner__view:hover { background: #0353e9; }
.sim-banner__close {
  background: transparent; border: none; color: var(--gray-70);
  padding: 4px; cursor: pointer;
}
.sim-banner__close [data-lucide] { width: 14px; height: 14px; }
@keyframes simSlide { from { opacity: 0; transform: translateY(-6px); } to { opacity: 1; transform: translateY(0); } }
@keyframes simFade  { to { opacity: 0; transform: translateX(20px); } }

/* ═══════════════════════════════════════════════════════════════════════════
   DEMO 2 — AI Recruiting Hub
   Reutiliza tokens y .panel / .roi-bar / .modal / .chip / .sim-banner.
   Sólo agrega lo específico de talento (búsqueda, candidate-card, perfil).
   ═══════════════════════════════════════════════════════════════════════════ */

/* ── ROI bar variante "talent": número estrella en watsonx púrpura ───────── */
.roi-bar--talent { border-bottom-color: var(--watsonx-purple); }
.roi-bar--talent .roi-metric--star { border-left-color: var(--watsonx-purple); }
.roi-bar--talent .roi-metric--star .roi-metric__label {
  color: #d4bbfd;
  display: inline-flex; align-items: center; gap: 6px;
}
.roi-bar--talent .roi-metric--star .roi-metric__label [data-lucide] {
  width: 13px; height: 13px; color: var(--watsonx-purple);
}
.roi-bar--talent .roi-metric--star .roi-metric__num { color: #c7a8ff; }

.roi-bar__chip {
  display: inline-flex; align-items: center; gap: 8px;
  margin: 14px auto 0;
  max-width: var(--container-max);
  padding: 8px 14px;
  background: rgba(36, 161, 72, .12);
  border: 1px solid rgba(36, 161, 72, .35);
  color: var(--green-tint);
  font-size: 12px;
  width: max-content;
}
.roi-bar__chip [data-lucide] { color: var(--green); width: 14px; height: 14px; }
.roi-bar__chip-label { text-transform: uppercase; letter-spacing: .06em; color: var(--gray-30); }
.roi-bar__chip strong { color: var(--white); font-size: 14px; }
.roi-bar__chip-sub { color: var(--gray-30); }

/* ── Grid principal /reclutamiento ──────────────────────────────────────── */
.recruiting-grid {
  display: grid;
  grid-template-columns: minmax(320px, 420px) 1fr;
  grid-template-rows: auto auto;
  grid-template-areas:
    "search   results"
    "timeline timeline";
  gap: 20px;
}
.panel--search   { grid-area: search; }
.panel--results  { grid-area: results; }
.recruiting-grid .panel--timeline { grid-area: timeline; }

@media (max-width: 1100px) {
  .recruiting-grid {
    grid-template-columns: 1fr;
    grid-template-areas: "search" "results" "timeline";
  }
}

/* ── Zona de búsqueda NL ─────────────────────────────────────────────────── */
.search-zone {
  display: flex; flex-direction: column; gap: 14px;
  padding: 16px;
  flex: 1;
}

.search-bar {
  display: flex; flex-direction: column; gap: 8px;
  padding: 14px;
  background: var(--white);
  border: 1px solid var(--border-strong);
  border-left: 3px solid var(--watsonx-purple);
  transition: background var(--t-fast), border-color var(--t-fast);
}
.search-bar.is-flash { background: var(--watsonx-tint); }
.search-bar__label {
  font-size: 11px; font-weight: 600; letter-spacing: .06em;
  text-transform: uppercase; color: var(--gray-70);
}
.search-bar__row {
  display: flex; gap: 8px; align-items: stretch;
}
.search-bar__input {
  flex: 1;
  font-family: var(--font-sans);
  font-size: 15px;
  padding: 10px 12px;
  background: var(--white);
  border: 1px solid var(--border-strong);
  color: var(--text);
  transition: border-color var(--t-fast), box-shadow var(--t-fast);
}
.search-bar__input:focus {
  outline: none;
  border-color: var(--ibm-blue);
  box-shadow: 0 0 0 2px rgba(15,98,254,.18);
}
.search-bar__btn {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 10px 16px;
  background: var(--ibm-blue); color: var(--white);
  border: 1px solid var(--ibm-blue);
  font-weight: 600; font-size: 14px;
  cursor: pointer;
  transition: background var(--t-fast);
}
.search-bar__btn:hover { background: var(--ibm-blue-70); }
.search-bar__btn [data-lucide] { color: var(--white); }

.search-quick-chips {
  display: flex; flex-wrap: wrap; align-items: center; gap: 6px;
}
.search-quick-chips__label {
  font-size: 11px; text-transform: uppercase; letter-spacing: .06em;
  color: var(--muted); font-weight: 600;
  margin-right: 4px;
}
.quick-chip {
  display: inline-flex; align-items: center;
  padding: 4px 10px;
  background: var(--white);
  border: 1px solid var(--border-strong);
  color: var(--gray-80);
  font-size: 12px; font-weight: 500;
  cursor: pointer;
  transition: background var(--t-fast), border-color var(--t-fast), color var(--t-fast);
}
.quick-chip:hover {
  background: var(--watsonx-tint);
  border-color: var(--watsonx-purple);
  color: #6929c4;
}

/* ── Resultados ─────────────────────────────────────────────────────────── */
.search-results {
  padding: 16px;
  flex: 1;
  overflow: auto;
  max-height: 720px;
  display: flex; flex-direction: column; gap: 16px;
}
.search-results__header {
  display: flex; justify-content: space-between; align-items: center;
  padding: 4px 2px;
  font-size: 13px; color: var(--gray-70);
}
.search-results__count strong { color: var(--text); font-family: var(--font-mono); }
.search-results__count em { color: var(--watsonx-purple); font-style: normal; font-weight: 600; }

.results-block {
  display: flex; flex-direction: column; gap: 8px;
}
.results-block__head {
  display: flex; align-items: center; gap: 8px;
  padding: 8px 10px;
  background: var(--gray-10);
  border-left: 3px solid var(--gray-30);
}
.results-block__head [data-lucide] { color: var(--gray-70); }
.results-block__title {
  margin: 0;
  font-size: 12px; font-weight: 600; text-transform: uppercase;
  letter-spacing: .04em; color: var(--gray-80);
}
.results-block__count {
  font-family: var(--font-mono);
  background: var(--gray-100); color: var(--white);
  font-size: 11px; padding: 2px 8px; border-radius: 12px;
}
.results-block__hint {
  font-size: 12px; color: var(--muted); margin-left: auto;
}
.results-block--reactivados .results-block__head {
  background: var(--watsonx-tint);
  border-left-color: var(--watsonx-purple);
}
.results-block--reactivados .results-block__head [data-lucide] { color: var(--watsonx-purple); }
.results-block--reactivados .results-block__title { color: #6929c4; }
.results-block--reactivados .results-block__count {
  background: var(--watsonx-purple);
}
.results-block__body { display: flex; flex-direction: column; gap: 10px; }

/* ── Candidate cards ────────────────────────────────────────────────────── */
.candidate-card {
  background: var(--white);
  border: 1px solid var(--border);
  border-left: 3px solid var(--ibm-blue);
  padding: 12px 14px;
  display: flex; flex-direction: column; gap: 10px;
  transition: box-shadow var(--t-fast), transform var(--t-fast), border-color var(--t-fast);
}
.candidate-card.is-clickable { cursor: pointer; }
.candidate-card.is-clickable:hover {
  box-shadow: var(--shadow-2);
  transform: translateY(-1px);
}
.candidate-card.is-clickable:focus-visible {
  outline: 2px solid var(--ibm-blue);
  outline-offset: 2px;
}
.candidate-card--historico {
  border-left-color: var(--watsonx-purple);
  background: linear-gradient(to right, rgba(138,63,252,.04), transparent 30%);
}
.candidate-card--ats { border-left-color: var(--ibm-blue); }

.candidate-card__head {
  display: flex; justify-content: space-between; align-items: flex-start; gap: 10px;
  flex-wrap: wrap;
}
.candidate-card__id-block {
  display: flex; flex-direction: column; gap: 2px; min-width: 0;
}
.candidate-card__id {
  font-size: 10px; color: var(--gray-60);
  letter-spacing: .04em; font-weight: 600;
}
.candidate-card__name {
  margin: 0;
  font-size: 16px; font-weight: 600; color: var(--gray-100);
  line-height: 1.2;
}
.candidate-card__badges {
  display: flex; align-items: center; gap: 6px; flex-wrap: wrap;
}

.candidate-card__score {
  display: inline-flex; align-items: center; gap: 4px;
  font-family: var(--font-mono);
  font-size: 12px; font-weight: 700;
  padding: 3px 8px;
  background: var(--gray-10);
  border: 1px solid var(--border);
  color: var(--gray-70);
}
.candidate-card__score [data-lucide] { width: 12px; height: 12px; }
.candidate-card__score.is-strong { background: var(--green-tint); border-color: #a7f0ba; color: #0e6027; }
.candidate-card__score.is-mid    { background: #d0e2ff; border-color: #a6c8ff; color: var(--ibm-blue-80); }
.candidate-card__score.is-weak   { background: var(--gray-10); border-color: var(--border); color: var(--gray-60); }

.candidate-card__source-ats,
.candidate-card__source-historico {
  display: inline-flex; align-items: center; gap: 4px;
  font-size: 10px; font-weight: 700;
  padding: 3px 8px;
  text-transform: uppercase; letter-spacing: .04em;
}
.candidate-card__source-ats [data-lucide],
.candidate-card__source-historico [data-lucide] { width: 11px; height: 11px; }
.candidate-card__source-ats {
  background: #d0e2ff; color: var(--ibm-blue-80); border: 1px solid #a6c8ff;
}
.candidate-card__source-historico {
  background: var(--watsonx-tint); color: #6929c4;
  border: 1px solid #d4bbfd;
}

.candidate-card__resumen {
  margin: 0;
  font-size: 13px; color: var(--gray-80); line-height: 1.4;
}

.candidate-card__skills {
  display: flex; flex-direction: column; gap: 6px;
}
.candidate-card__skill-group { display: flex; flex-direction: column; gap: 4px; }
.candidate-card__skill-label {
  font-size: 10px; text-transform: uppercase; letter-spacing: .04em;
  color: var(--gray-60); font-weight: 700;
}
.candidate-card__skill-label--watsonx {
  display: inline-flex; align-items: center; gap: 4px;
  color: var(--watsonx-purple);
}
.candidate-card__skill-label--watsonx em {
  font-style: normal; font-family: var(--font-mono);
  font-size: 10px; text-transform: none; letter-spacing: 0;
  color: #6929c4;
}
.candidate-card__skill-label--watsonx [data-lucide] { width: 12px; height: 12px; }
.candidate-card__chips { display: flex; flex-wrap: wrap; gap: 4px; }

.chip--declared {
  background: var(--gray-10);
  border-color: var(--border-strong);
  color: var(--gray-80);
  text-transform: none; font-weight: 500;
  font-family: var(--font-sans);
  letter-spacing: 0;
}
.chip--watsonx {
  background: var(--watsonx-tint);
  border-color: #d4bbfd;
  color: #6929c4;
  font-weight: 600;
  text-transform: none; letter-spacing: 0;
  font-family: var(--font-sans);
}
.chip--watsonx [data-lucide] {
  width: 11px; height: 11px; color: var(--watsonx-purple);
}
.chip--available {
  background: var(--green-tint); border-color: #a7f0ba; color: #0e6027;
  text-transform: none; letter-spacing: 0; font-weight: 600;
}
.chip--available [data-lucide] { width: 11px; height: 11px; }

.candidate-card__foot {
  display: flex; justify-content: space-between; align-items: center; gap: 10px;
  padding-top: 6px;
  border-top: 1px dashed var(--border);
}
.candidate-card__meta {
  font-size: 12px; color: var(--muted);
  display: inline-flex; align-items: center; gap: 4px; flex-wrap: wrap;
}
.candidate-card__meta [data-lucide] { width: 12px; height: 12px; }
.candidate-card__cta {
  display: inline-flex; align-items: center; gap: 6px;
  font-size: 12px; font-weight: 600;
  padding: 5px 10px;
  background: var(--white);
  border: 1px solid var(--ibm-blue);
  color: var(--ibm-blue);
  cursor: pointer;
  transition: background var(--t-fast), color var(--t-fast);
}
.candidate-card__cta:hover { background: var(--ibm-blue); color: var(--white); }
.candidate-card__cta [data-lucide] { width: 12px; height: 12px; }
.candidate-card--historico .candidate-card__cta {
  border-color: var(--watsonx-purple); color: #6929c4;
}
.candidate-card--historico .candidate-card__cta:hover {
  background: var(--watsonx-purple); color: var(--white);
}

/* ── Modal de perfil 360 ────────────────────────────────────────────────── */
.modal__inner--watsonx { border-top-color: var(--watsonx-purple); }

.profile-detail { line-height: 1.4; }
.profile-detail__heading { margin: 0 0 10px; }
.profile-detail__id-block {
  display: flex; align-items: center; flex-wrap: wrap; gap: 6px;
  margin: 0 0 4px;
}
.profile-detail__id {
  font-weight: 700; font-size: 13px;
  color: var(--gray-100);
}
.profile-detail__name {
  margin: 6px 0 0;
  font-size: 20px; font-weight: 600;
  color: var(--gray-100); line-height: 1.2;
}

.profile-detail__meta {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px 14px; margin: 12px 0 14px;
  padding: 10px 12px;
  background: var(--gray-10); border: 1px solid var(--border);
}
.profile-detail__meta > div { display: flex; flex-direction: column; gap: 1px; min-width: 0; }
.profile-detail__meta dt {
  font-size: 10px; text-transform: uppercase; letter-spacing: .04em;
  color: var(--gray-70); font-weight: 600;
  margin: 0;
}
.profile-detail__meta dd {
  margin: 0; font-size: 13px; color: var(--gray-100); font-weight: 500;
  display: flex; align-items: center; gap: 4px;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.profile-detail__meta [data-lucide] {
  width: 12px; height: 12px; color: var(--gray-70); flex-shrink: 0;
}

.profile-detail__section { margin-top: 14px; }
.profile-detail__section-title {
  display: flex; align-items: center; gap: 6px;
  margin: 0 0 8px;
  font-size: 11px; text-transform: uppercase; letter-spacing: .04em;
  color: var(--gray-70); font-weight: 600;
}
.profile-detail__section-title [data-lucide] { width: 14px; height: 14px; }

.profile-detail__list {
  list-style: none; margin: 0; padding: 0;
  display: flex; flex-direction: column; gap: 8px;
}
.profile-detail__list li {
  padding: 8px 10px;
  background: var(--white);
  border-left: 3px solid var(--gray-30);
  font-size: 13px; color: var(--gray-90);
}
.profile-detail__exp-item strong { color: var(--gray-100); }
.profile-detail__exp-meta { color: var(--gray-60); font-size: 12px; }
.profile-detail__exp-desc {
  margin: 4px 0 0; font-size: 12px; color: var(--gray-70); line-height: 1.4;
}

.profile-detail__skills-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
}
@media (max-width: 700px) {
  .profile-detail__skills-grid { grid-template-columns: 1fr; }
}
.profile-detail__skills-col {
  padding: 10px 12px;
  background: var(--gray-10);
  border: 1px solid var(--border);
  display: flex; flex-direction: column; gap: 6px;
}
.profile-detail__skills-col--watsonx {
  background: var(--watsonx-tint);
  border-color: #d4bbfd;
}
.profile-detail__skill-label {
  font-size: 10px; text-transform: uppercase; letter-spacing: .04em;
  color: var(--gray-70); font-weight: 700;
}
.profile-detail__skill-label--watsonx {
  display: inline-flex; align-items: center; gap: 4px;
  color: var(--watsonx-purple);
}
.profile-detail__skill-label--watsonx [data-lucide] {
  width: 12px; height: 12px; color: var(--watsonx-purple);
}
.profile-detail__skill-label--watsonx em {
  font-style: normal; font-family: var(--font-mono);
  text-transform: none; letter-spacing: 0; color: #6929c4;
}
.profile-detail__chips { display: flex; flex-wrap: wrap; gap: 4px; }
.profile-detail__empty {
  font-size: 12px; color: var(--gray-60); font-style: italic;
}

/* ── Acciones (agendar / compartir) ─────────────────────────────────────── */
.profile-detail__actions {
  margin-top: 16px;
  padding-top: 14px;
  border-top: 1px solid var(--border);
}
.profile-action {
  background: var(--white);
  border: 1px solid var(--border-strong);
  margin-top: 8px;
  transition: border-color var(--t-fast);
}
.profile-action[open] { border-color: var(--ibm-blue); }
.profile-action__summary {
  display: flex; align-items: center; gap: 8px;
  padding: 10px 12px;
  font-weight: 600; font-size: 13px; color: var(--gray-90);
  cursor: pointer;
  list-style: none;
}
.profile-action__summary::-webkit-details-marker { display: none; }
.profile-action__summary [data-lucide] { color: var(--ibm-blue); width: 16px; height: 16px; }
.profile-action__summary:hover { background: var(--gray-10); }

.profile-action__form {
  display: flex; flex-direction: column; gap: 10px;
  padding: 12px;
  border-top: 1px solid var(--border);
  background: var(--gray-10);
}
.profile-action__row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}
@media (max-width: 600px) {
  .profile-action__row { grid-template-columns: 1fr; }
}
.profile-action__label--full { grid-column: 1 / -1; }
.profile-action__form label {
  display: flex; flex-direction: column; gap: 4px;
  font-size: 11px; text-transform: uppercase; letter-spacing: .04em;
  color: var(--gray-70); font-weight: 600;
}
.profile-action__form input,
.profile-action__form select {
  font-family: var(--font-sans); font-size: 13px;
  padding: 8px 10px;
  background: var(--white);
  border: 1px solid var(--border-strong);
  color: var(--text);
  transition: border-color var(--t-fast), box-shadow var(--t-fast);
}
.profile-action__form input:focus,
.profile-action__form select:focus {
  outline: none; border-color: var(--ibm-blue);
  box-shadow: 0 0 0 2px rgba(15,98,254,.18);
}
.profile-action__btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
  align-self: flex-start;
  padding: 8px 14px;
  background: var(--ibm-blue); color: var(--white);
  border: 1px solid var(--ibm-blue);
  font-weight: 600; font-size: 13px;
  cursor: pointer;
  transition: background var(--t-fast);
}
.profile-action__btn:hover { background: var(--ibm-blue-70); }

/* ── Timeline: badge watsonx + kind variants ────────────────────────────── */
.trace-item--watsonx {
  border-left-color: var(--watsonx-purple);
  background: linear-gradient(to right, rgba(138,63,252,.05), transparent 30%);
}
.trace-item--watsonx .trace-item__icon {
  background: var(--watsonx-tint); color: var(--watsonx-purple);
}
.trace-item--search .trace-item__icon { background: #d0e2ff; color: var(--ibm-blue); }
.trace-item--action .trace-item__icon { background: var(--green-tint); color: var(--green); }
.trace-item--ingesta .trace-item__icon { background: var(--gray-10); color: var(--gray-80); }
.trace-item--meta .trace-item__icon { background: var(--gray-10); color: var(--gray-60); }
.trace-item--search { border-left-color: var(--ibm-blue); }
.trace-item--action { border-left-color: var(--green); }
.trace-item--ingesta { border-left-color: var(--gray-50); }
.trace-item--meta { border-left-color: var(--gray-30); }

.badge--watsonx {
  display: inline-flex; align-items: center; gap: 3px;
  background: var(--watsonx-tint); color: #6929c4;
  border: 1px solid #d4bbfd;
  padding: 1px 6px;
  font-family: var(--font-mono);
  font-size: 10px; font-weight: 700;
  text-transform: lowercase; letter-spacing: 0;
}
.badge--watsonx [data-lucide] { width: 11px; height: 11px; color: var(--watsonx-purple); }

/* ═══════════════════════════════════════════════════════════════════════════
   Helpers responsive
   ═══════════════════════════════════════════════════════════════════════════ */
@media (max-width: 768px) {
  .site-header__inner { padding: 0 16px; gap: 12px; }
  .site-header__title-sub { display: none; }
  .site-main { padding: 16px; }
  .roi-bar { margin: -16px -16px 16px; padding: 18px 20px; }
  .roi-metric__num { font-size: 36px; }
  .hub-hero { padding: 32px 0 16px; }
  .hub-hero__title { font-size: 40px; }
  .modal { padding: 12px; }
  .modal__inner { max-height: 92vh; }
  .modal__header { padding: 12px 14px; }
  .modal__body { padding: 12px 14px; }
  .ticket-detail__meta { grid-template-columns: 1fr 1fr; gap: 6px 10px; padding: 8px 10px; }
}

/* ═══════════════════════════════════════════════════════════════════════════
   Demo 2 — Upload de CV (botón panel + modal + dropzone + spinner + banner)
   ═══════════════════════════════════════════════════════════════════════════ */

/* Botón en el header del panel de Candidatos */
.panel__action {
  margin-left: auto;
  display: inline-flex; align-items: center; gap: 6px;
  background: var(--white);
  color: var(--gray-100);
  border: 1px solid var(--border);
  padding: 6px 12px;
  font-size: 13px; font-weight: 500;
  cursor: pointer;
  transition: background var(--t-fast), border-color var(--t-fast), color var(--t-fast);
}
.panel__action:hover { background: var(--gray-10); border-color: var(--gray-30); }
.panel__action [data-lucide] { width: 14px; height: 14px; }
.panel__action--watsonx { border-color: var(--watsonx-purple); color: var(--watsonx-purple); }
.panel__action--watsonx:hover { background: var(--watsonx-tint); border-color: var(--watsonx-purple); }

/* Form de upload (dentro del modal) */
.upload-form { display: flex; flex-direction: column; gap: 14px; }
.upload-form__hint {
  margin: 0; padding: 10px 12px;
  background: var(--watsonx-tint);
  border-left: 3px solid var(--watsonx-purple);
  font-size: 13px; color: var(--gray-90); line-height: 1.45;
}
.upload-form__hint strong { color: var(--watsonx-purple); }

.upload-dropzone {
  position: relative;
  display: flex; flex-direction: column; align-items: center; gap: 6px;
  padding: 28px 16px;
  background: var(--gray-10);
  border: 2px dashed var(--gray-30);
  cursor: pointer;
  transition: border-color var(--t-fast), background var(--t-fast);
}
.upload-dropzone:hover { border-color: var(--watsonx-purple); background: var(--watsonx-tint); }
.upload-dropzone__icon { width: 32px; height: 32px; color: var(--watsonx-purple); }
.upload-dropzone__title { font-size: 14px; font-weight: 600; color: var(--gray-100); }
.upload-dropzone__sub { font-size: 12px; color: var(--gray-70); }
.upload-dropzone input[type=file] {
  position: absolute; inset: 0;
  opacity: 0; cursor: pointer;
}
.upload-dropzone__filename {
  font-family: var(--font-mono); font-size: 12px; color: var(--watsonx-purple);
  margin-top: 4px; max-width: 90%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}

.upload-form__row { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
@media (max-width: 600px) { .upload-form__row { grid-template-columns: 1fr; } }

.upload-form__field { display: flex; flex-direction: column; gap: 4px; }
.upload-form__field > span {
  font-size: 11px; text-transform: uppercase; letter-spacing: .04em;
  color: var(--gray-70); font-weight: 600;
}
.upload-form__field > span em {
  font-style: normal; font-weight: 400; text-transform: none; letter-spacing: 0;
  color: var(--gray-60);
}
.upload-form__field input {
  padding: 8px 10px;
  font-family: var(--font-sans); font-size: 13px;
  border: 1px solid var(--border);
  background: var(--white);
  color: var(--gray-100);
}
.upload-form__field input:focus {
  outline: none; border-color: var(--ibm-blue);
  box-shadow: 0 0 0 1px var(--ibm-blue);
}

.upload-form__actions {
  display: flex; align-items: center; gap: 10px;
  justify-content: flex-end;
  padding-top: 8px; border-top: 1px solid var(--border);
}
.upload-form__actions .upload-spinner { margin-right: auto; }

.upload-spinner {
  display: none;
  align-items: center; gap: 6px;
  font-size: 12px; color: var(--watsonx-purple); font-weight: 500;
}
.upload-spinner.htmx-request,
.htmx-request.upload-spinner,
.htmx-request .upload-spinner { display: inline-flex; }
.upload-spinner [data-lucide] { width: 14px; height: 14px; }
.upload-spinner .spin { animation: spin 1s linear infinite; }
@keyframes spin { to { transform: rotate(360deg); } }

/* Botones genéricos del form */
.btn {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 8px 14px; font-size: 13px; font-weight: 500;
  cursor: pointer; border: 1px solid transparent;
  transition: background var(--t-fast), color var(--t-fast), border-color var(--t-fast);
}
.btn [data-lucide] { width: 14px; height: 14px; }
.btn--primary { background: var(--watsonx-purple); color: var(--white); border-color: var(--watsonx-purple); }
.btn--primary:hover { background: #6929c4; border-color: #6929c4; }
.btn--ghost { background: transparent; color: var(--gray-80); border-color: var(--border); }
.btn--ghost:hover { background: var(--gray-10); }

/* Banner watsonx variant */
.sim-banner--watsonx { border-left-color: var(--watsonx-purple); }
.sim-banner__icon--watsonx { background: var(--watsonx-tint); color: var(--watsonx-purple); }
.upload-watsonx-ok { color: var(--watsonx-purple); font-weight: 600; }
.upload-fallback-warn { color: var(--orange); font-weight: 600; }

/* ═══════════════════════════════════════════════════════════════════════════
   DEMO 3 — AI Voice Desk
   Reutiliza .panel / .roi-bar / .modal / .chip / .timeline.
   Colores de voz por agente OBLIGATORIOS — son la narrativa del hand-off.
   ═══════════════════════════════════════════════════════════════════════════ */

/* Color de voz por agente */
:root {
  --voice-recepcion:    var(--ibm-blue);
  --voice-facturacion:  var(--green);
  --voice-pedidos:      var(--watsonx-purple);
}

/* ── ROI bar variante "voice": acento azul IBM ─────────────────────────── */
.roi-bar--voice { border-bottom-color: var(--voice-recepcion); }
.roi-bar--voice .roi-metric--star { border-left-color: var(--voice-pedidos); }
.roi-bar--voice .roi-metric--star .roi-metric__label {
  color: #d4bbfd;
  display: inline-flex; align-items: center; gap: 6px;
}
.roi-bar--voice .roi-metric--star .roi-metric__label [data-lucide] {
  width: 13px; height: 13px; color: var(--voice-pedidos);
}
.roi-bar--voice .roi-metric--star .roi-metric__num { color: #c7a8ff; }
.roi-bar--voice .roi-metric__label [data-lucide] { width: 13px; height: 13px; color: var(--gray-30); vertical-align: -2px; }

/* ── Grid principal /voz ────────────────────────────────────────────────── */
.voice-grid {
  display: grid;
  grid-template-columns: minmax(320px, 380px) 1fr;
  grid-template-rows: auto auto auto;
  grid-template-areas:
    "control transcript"
    "context context"
    "vtimeline vtimeline";
  gap: 20px;
}
.panel--call-control { grid-area: control; }
.panel--transcript   { grid-area: transcript; min-height: 420px; }
.panel--context      { grid-area: context; }
.voice-grid .panel--timeline { grid-area: vtimeline; }

@media (max-width: 1100px) {
  .voice-grid {
    grid-template-columns: 1fr;
    grid-template-areas: "control" "transcript" "context" "vtimeline";
  }
}

/* ── Zona de control de llamada ────────────────────────────────────────── */
.call-control {
  display: flex; flex-direction: column;
  padding: 20px 16px;
  gap: 20px;
  flex: 1;
}
.call-control__main {
  display: flex; flex-direction: column; align-items: center; gap: 12px;
  padding: 12px 0;
}

.call-btn {
  width: 96px; height: 96px;
  border-radius: 50%;
  border: 2px solid var(--border-strong);
  background: var(--white);
  color: var(--gray-80);
  display: inline-flex; flex-direction: column; align-items: center; justify-content: center;
  gap: 4px;
  cursor: pointer;
  transition: background var(--t-fast), color var(--t-fast), border-color var(--t-fast), transform var(--t-fast), box-shadow var(--t-fast);
  position: relative;
}
.call-btn:hover { transform: translateY(-1px); box-shadow: var(--shadow-2); }
.call-btn:focus-visible { outline: 2px solid var(--focus); outline-offset: 4px; }
.call-btn__icon {
  display: inline-flex; align-items: center; justify-content: center;
  width: 36px; height: 36px;
}
.call-btn__icon [data-lucide] { width: 28px; height: 28px; stroke-width: 1.75; }
.call-btn__label {
  font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .08em;
}
.call-btn--idle {
  background: var(--green);
  color: var(--white);
  border-color: var(--green);
}
.call-btn--idle:hover { background: #1f8a3e; border-color: #1f8a3e; }
.call-btn--active {
  background: var(--red);
  color: var(--white);
  border-color: var(--red);
  animation: callPulse 1.4s ease-out infinite;
}
.call-btn--active:hover { background: #b81920; border-color: #b81920; }
@keyframes callPulse {
  0%   { box-shadow: 0 0 0 0 rgba(218,30,40,.45); }
  70%  { box-shadow: 0 0 0 14px rgba(218,30,40,0); }
  100% { box-shadow: 0 0 0 0 rgba(218,30,40,0); }
}

.mic-indicator {
  display: inline-flex; align-items: center; gap: 8px;
  padding: 6px 12px;
  background: var(--gray-10);
  border: 1px solid var(--border);
  font-size: 12px; color: var(--gray-70);
  border-radius: 16px;
  transition: background var(--t-fast), color var(--t-fast), border-color var(--t-fast);
}
.mic-indicator__dot {
  width: 8px; height: 8px; border-radius: 50%;
  background: var(--gray-50);
  flex-shrink: 0;
}
.mic-indicator__label { display: inline-flex; align-items: center; gap: 4px; }
.mic-indicator__label [data-lucide] { width: 13px; height: 13px; }
.mic-indicator.is-active {
  background: var(--green-tint);
  border-color: #a7f0ba;
  color: #0e6027;
}
.mic-indicator.is-active .mic-indicator__dot {
  background: var(--green);
  animation: micPulse 1.2s ease-out infinite;
}
@keyframes micPulse {
  0%   { box-shadow: 0 0 0 0 rgba(36,161,72,.7); }
  70%  { box-shadow: 0 0 0 8px rgba(36,161,72,0); }
  100% { box-shadow: 0 0 0 0 rgba(36,161,72,0); }
}

.latency-indicator {
  font-size: 11px; color: var(--gray-60);
  font-family: var(--font-mono);
  font-variant-numeric: tabular-nums;
  letter-spacing: .04em;
}

/* ── Tarjeta del agente activo ──────────────────────────────────────────── */
.agent-card {
  display: flex; align-items: center; gap: 14px;
  padding: 14px 16px;
  background: var(--white);
  border: 1px solid var(--border);
  border-left: 4px solid var(--gray-30);
  transition: border-color var(--t-med), background var(--t-med);
}
.agent-card--recepcion    { border-left-color: var(--voice-recepcion); background: #f5f9ff; }
.agent-card--facturacion  { border-left-color: var(--voice-facturacion); background: #f0faf3; }
.agent-card--pedidos      { border-left-color: var(--voice-pedidos); background: var(--watsonx-tint); }
.agent-card--idle         { border-left-color: var(--gray-30); background: var(--gray-10); }

.agent-card__avatar { flex-shrink: 0; }
.agent-card__meta {
  display: flex; flex-direction: column; gap: 2px; min-width: 0;
}
.agent-card__label {
  font-size: 10px; text-transform: uppercase; letter-spacing: .06em;
  color: var(--gray-60); font-weight: 700;
}
.agent-card__name {
  font-size: 15px; font-weight: 600; color: var(--gray-100); line-height: 1.2;
}
.agent-card__domain {
  font-size: 11px; color: var(--gray-70); font-family: var(--font-mono);
}

.agent-avatar {
  width: 56px; height: 56px;
  border-radius: 50%;
  display: inline-flex; align-items: center; justify-content: center;
  background: var(--gray-50);
  color: var(--white);
  font-weight: 700;
  font-size: 18px;
  letter-spacing: .02em;
  flex-shrink: 0;
  border: 2px solid var(--white);
  box-shadow: 0 0 0 1px var(--border);
  transition: background var(--t-med);
}
.agent-avatar--recepcion   { background: var(--voice-recepcion); }
.agent-avatar--facturacion { background: var(--voice-facturacion); }
.agent-avatar--pedidos     { background: var(--voice-pedidos); }
.agent-avatar--idle        { background: var(--gray-50); }
.agent-avatar--xs { width: 28px; height: 28px; font-size: 11px; }
.agent-avatar--sm { width: 36px; height: 36px; font-size: 13px; }

/* ── Transcripción en vivo ──────────────────────────────────────────────── */
.transcript {
  flex: 1;
  display: flex; flex-direction: column; gap: 8px;
  padding: 16px;
  overflow-y: auto;
  max-height: 520px;
  min-height: 320px;
  background: var(--white);
  scroll-behavior: smooth;
}
.transcript__empty { padding: 40px 16px; }

.transcript__turn {
  display: grid;
  grid-template-columns: 36px 1fr auto;
  gap: 10px;
  align-items: flex-start;
  padding: 8px 4px;
  border-bottom: 1px dashed var(--gray-10);
}
.transcript__turn:last-child { border-bottom: none; }
.transcript__avatar {
  grid-row: 1 / span 2;
}
.transcript__body { min-width: 0; }
.transcript__speaker {
  font-size: 11px; font-weight: 700;
  text-transform: uppercase; letter-spacing: .06em;
  color: var(--gray-70);
  margin-bottom: 2px;
}
.transcript__speaker--user        { color: var(--gray-80); }
.transcript__speaker--recepcion   { color: var(--voice-recepcion); }
.transcript__speaker--facturacion { color: var(--voice-facturacion); }
.transcript__speaker--pedidos     { color: var(--voice-pedidos); }

.transcript__text { font-size: 14px; line-height: 1.45; color: var(--gray-100); }
.transcript__partial { color: var(--gray-60); font-style: italic; font-weight: 400; }
.transcript__final   { color: var(--gray-100); font-weight: 500; }

.transcript__ts {
  font-family: var(--font-mono); font-size: 11px;
  color: var(--gray-50); font-variant-numeric: tabular-nums;
  align-self: flex-start;
}

/* User avatar (no agent) */
.transcript__avatar--user {
  background: var(--gray-80);
}

/* ── Overlay de hand-off ────────────────────────────────────────────────── */
.handoff-overlay {
  position: fixed;
  top: calc(var(--header-h) + 20px);
  left: 50%;
  transform: translate(-50%, -120%);
  background: var(--gray-100);
  color: var(--white);
  padding: 14px 22px;
  border-bottom: 3px solid var(--voice-pedidos);
  box-shadow: var(--shadow-2);
  display: inline-flex; align-items: center; gap: 12px;
  z-index: 200;
  opacity: 0;
  transition: transform .35s cubic-bezier(.2,.8,.2,1), opacity .35s ease;
  pointer-events: none;
  font-size: 14px;
  max-width: 90vw;
}
.handoff-overlay.is-showing {
  transform: translate(-50%, 0);
  opacity: 1;
}
.handoff-overlay__icon {
  display: inline-flex; align-items: center; justify-content: center;
  width: 28px; height: 28px;
  background: var(--voice-pedidos);
  color: var(--white);
  border-radius: 50%;
}
.handoff-overlay__icon [data-lucide] { width: 16px; height: 16px; }
.handoff-overlay__text strong { color: var(--white); font-weight: 700; }

/* ── Cards de contexto ──────────────────────────────────────────────────── */
.context-cards {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 12px;
  padding: 16px;
  min-height: 120px;
}
.ctx-card {
  background: var(--white);
  border: 1px solid var(--border);
  border-left: 3px solid var(--gray-30);
  padding: 12px 14px;
  display: flex; flex-direction: column; gap: 6px;
  transition: border-color var(--t-med), box-shadow var(--t-fast);
  animation: ctxAppear .35s ease-out;
}
.ctx-card:hover { box-shadow: var(--shadow-1); }
.ctx-card--cliente { border-left-color: var(--voice-recepcion); }
.ctx-card--saldo   { border-left-color: var(--voice-facturacion); }
.ctx-card--saldo.is-vencido { border-left-color: var(--red); background: #fff5f5; }
.ctx-card--pedido  { border-left-color: var(--voice-pedidos); }
.ctx-card.is-updated { animation: ctxFlash .6s ease-out; }

@keyframes ctxAppear {
  from { opacity: 0; transform: translateY(6px); }
  to   { opacity: 1; transform: translateY(0); }
}
@keyframes ctxFlash {
  0%   { box-shadow: 0 0 0 0 rgba(15,98,254,.35); }
  60%  { box-shadow: 0 0 0 6px rgba(15,98,254,0); }
  100% { box-shadow: 0 0 0 0 rgba(15,98,254,0); }
}

.ctx-card__head {
  display: flex; justify-content: space-between; align-items: center; gap: 8px;
}
.ctx-card__label {
  font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: .06em;
  color: var(--gray-70);
  display: inline-flex; align-items: center; gap: 6px;
}
.ctx-card__label [data-lucide] { width: 13px; height: 13px; color: var(--gray-70); }
.ctx-card__title {
  font-size: 14px; font-weight: 600; color: var(--gray-100); margin: 0;
}
.ctx-card__row {
  display: flex; justify-content: space-between; align-items: baseline; gap: 8px;
  font-size: 13px;
}
.ctx-card__row dt { color: var(--gray-70); font-size: 12px; }
.ctx-card__row dd { margin: 0; color: var(--gray-100); font-weight: 500; font-family: var(--font-mono); }
.ctx-card__badge {
  display: inline-block;
  font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: .04em;
  padding: 2px 8px;
}
.ctx-card__badge--ok      { background: var(--green-tint); color: #0e6027; border: 1px solid #a7f0ba; }
.ctx-card__badge--warn    { background: var(--yellow-tint); color: #8a5a00; border: 1px solid #ffd54f; }
.ctx-card__badge--err     { background: var(--red-tint); color: var(--red); border: 1px solid #ffb3b8; }
.ctx-card__badge--info    { background: #d0e2ff; color: var(--ibm-blue-80); border: 1px solid #a6c8ff; }

/* ── Trazas voz: kinds extras ───────────────────────────────────────────── */
.trace-item--voz         { border-left-color: var(--voice-recepcion); }
.trace-item--facturacion { border-left-color: var(--voice-facturacion); }
.trace-item--pedidos     { border-left-color: var(--voice-pedidos); }
.trace-item--handoff     { border-left-color: var(--orange); }
.trace-item--voz .trace-item__icon         { background: #d0e2ff; color: var(--voice-recepcion); }
.trace-item--facturacion .trace-item__icon { background: var(--green-tint); color: #0e6027; }
.trace-item--pedidos .trace-item__icon     { background: var(--watsonx-tint); color: var(--voice-pedidos); }
.trace-item--handoff .trace-item__icon     { background: var(--orange-tint); color: var(--orange); }
.trace-item--watsonx     { border-left-color: var(--watsonx-purple); }
.trace-item--watsonx .trace-item__icon     { background: var(--watsonx-tint); color: var(--watsonx-purple); }

.badge--watsonx {
  background: var(--watsonx-tint); color: var(--watsonx-purple);
  border: 1px solid #d4bbfd; padding: 1px 6px;
  display: inline-flex; align-items: center; gap: 3px;
  font-size: 10px; font-weight: 700;
  text-transform: uppercase; letter-spacing: .04em;
}
.badge--watsonx [data-lucide] { width: 11px; height: 11px; }